Return & Exchange Policy

At Litkitz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may request a return or exchange if:

• The item received is damaged, defective, or incorrect
• The request is made within 7 days of delivery
• The item is unused, unwashed, and in its original condition
• All original tags, packaging, and receipts are intact

Items Not Eligible for Return

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Innerwear, socks, anklets, or accessories worn directly on the body
• Customized or personalized items
• Items damaged due to misuse, wear and tear, or improper care

Exchange Policy

• Exchanges are allowed for size or color, subject to availability
• Only one exchange per item is permitted
• Exchange requests must be initiated within 7 days of delivery

Return Process

1. Contact us via WhatsApp / Email / Instagram DM with:
   
• Order number
• Clear photos or video showing the issue
2. Our team will review and respond within 24–48 hours
3. Once approved, return instructions will be provided

Refund Policy

• Refunds are issued only for damaged, defective, or incorrect items
• Approved refunds will be processed within 5–10 business days
• Refunds are made via the original payment method or store credit, depending on the case

Shipping Costs

• Customers are responsible for return shipping unless the error is from Litkitz
• Original shipping fees are non-refundable

Important Notes

• Items returned without prior approval will not be accepted
• Litkitz reserves the right to refuse returns that do not meet policy conditions

For support, contact us at:

📧 support@litkitzstore.com

📱 WhatsApp: [+234 81 322 34769]

Thank you for shopping with Litkitz — built for athletes, creators, and everyday winners